Converse with your guest in the app of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Communication between guests and staff is automatically translated in over 103+ languages.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.
Build workflows for frequently asked questions or common actions based off a customer's message.
We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!