Histoires de réussite

Resorts World Las Vegas put room keys in Apple Wallet with Alliants in early 2025. Digital key adoption rose to three to five times the level of earlier solutions, with stronger security and quicker arrivals.

Mollie's Motel & Diner built its budget-luxe guest journey on Alliants, from booking extras to digital keys and 24/7 chat. App downloads rose 459% and average spend per head rose 33%.

Four Seasons asked Alliants to launch an Exclusive Offers Programme on fourseasons.com. Machine learning showed each signed-in member the strongest offer, and conversion and revenue per visitor both rose 15%.

L'hôtel Bvlgari Paris utilise la messagerie « Alliants » pour répondre presque instantanément à ses clients sur le canal de leur choix, grâce à un service de traduction bidirectionnel qui préserve la qualité de son service emblématique.

Nobu Hospitality launched a guest app with Alliants for exploring and booking Nobu hotels and restaurants worldwide. It reached 3,000 downloads soon after launch, with average engagement of more than four minutes.

Sea Containers London, part of the Lore Group, unified guest messaging, requests, concierge and trip planning on Alliants. Uptake was high, calls dropped and requests were completed faster.

Grosvenor House Suites in Mayfair brought resident messaging, concierge requests, and itineraries into one Alliants platform, replacing printed confirmations with a live view residents can check at any time.

Muir, Autograph Collection, in Halifax brought guest messages, requests, recommendations, and itineraries into one Alliants platform, so its team can reply quickly and personally on any channel.

MOOI Apartments in Zürich chose Alliants as the cornerstone of its self-service aparthotel concept, with messaging, contactless check-in and check-out, and mobile keys in one guest app.

The Lyle, part of the Lore Group in Washington DC, uses Alliants so guests can message the team on the major platforms and staff see every request by department and by guest.

Alliants worked with the Nobu London team on a guest app that puts the guest at the centre of the journey, from booking to digital key to in-room dining.

Quinta do Lago uses Alliants so residents and guests can chat with the concierge team on WhatsApp, Messenger and SMS, with every conversation in one history.

Alliants has worked with Accor since 2016 and is now a global business intelligence partner to the central BI team in Paris. Its web trading dashboards reached 11 further regional teams.