Protect Guests, Keys, and Data Without Slowing Anyone Down

Alliants builds security into the normal guest journey rather than adding checks on top. Guests open the door with a wallet key, verify their ID on their own phone and pay on the payment provider's secure page. Staff sign in with their own passkeys and see only what their role allows. Alliants Digital Keys, Alliants Contactless, Alliants Payments and the Alliants Staff App each cover one part, and they share one guest record.

Four products do most of the work. Alliants Digital Keys puts the room key in the guest's wallet and lets you revoke it. Alliants Contactless handles online check-in, ID verification and the signed registration card. Alliants Payments keeps card details with your payment provider. The Alliants Staff App gives each team member their own sign-in and role-based access. All of them run on Alliants Core Platform, so they share one guest profile.

A wallet key follows the booking, so it is issued at check-in and switches off at check-out, with no plastic card to lose or keep. Card details go into the payment provider's secure form, so nobody reads one out over the phone or writes it down. Every team member has their own login, so you can see who did what and remove access the moment someone leaves.

Mostly front office, guest services, reservations, finance and your IT lead. Front office and guest services manage keys and check-ins from the Alliants Staff App. Reservations and finance use Alliants Payments to send links and track what has been paid. Your IT lead decides how staff sign in and who holds which permissions. Each person sees only the modules and properties their role allows.

No. Alliants works with what you already run. Alliants Digital Keys connects to supported lock systems from Salto, dormakaba and Assa Abloy, and your property management system (PMS) drives key issue and revocation. Alliants Payments uses your own merchant account with your payment provider. We confirm your exact lock, PMS and payment systems before you commit.

Not on iPhone. Once checked in, guests add their room key to Apple Wallet from the guest web app, which opens from a link, and open the door with their iPhone or Apple Watch. Android guests use your hotel's own app for Bluetooth and near-field communication (NFC) keys. Google Wallet keys exist on some lock systems, so availability depends on your property.

Guests can verify their photo ID on their own phone during online check-in, and we capture their explicit consent first. Verification runs on Incode, and your team sees the outcome on the check-in sheet. Where it is available, you can require a verified ID before any key is issued, and guests can be asked to confirm a one-time code before adding a key to their wallet. Availability depends on your property.

A secure page from your payment provider. Guests type card details into the provider's hosted form, with 3-D Secure where the card needs it, so card numbers are never typed into an Alliants form. Guests can save a card to their profile, see only the brand and last four digits, and remove it. Guests signed in by room number cannot add, view or use cards.

Yes, where it is available. Guests share their key using Apple Wallet's own sharing, and each person gets their own pass that the owner can manage. You set how many invitations each key allows, and keys shared before check-in do not show the room number. Because each person holds their own key, you can revoke one without touching the others. Availability depends on your property.

It depends on the steps you choose to require. Guests complete a short checklist before arrival that shows what is done and what is left, and a digital key can be sent as soon as check-in is approved. Guests who prefer a conversation still get one at the front desk, and guests who prefer their phone skip the queue.

Your property management system (PMS) drives it, so nobody has to remember to cancel a key. When a guest changes room, the old key is revoked and a new one issued. When the booking is checked out, keys are revoked straight away. If a key fails to issue, the failure is recorded, retried and flagged to your team, and a retry never creates a second key.

Switch the key off at once. Staff revoke any key from the keys screen, with an optional reason, and can then issue a new key for the guest. Revoking is limited to staff with the right permission. The same screen lists every key at the property with its guest, room, key type, and issue and expiry dates, and checked-in bookings with no key show up so the desk can follow up.

Yes. Staff with the right permission can revoke any key from the keys screen, and the booking sidebar can switch digital keys off for a single booking, which can include its wallet passes. Every change to a key is audited, so you can see who acted and when. Which of these controls you have depends on how your property is set up.

Staff send a payment link instead of asking for a card. Choose a payment, card details only or a pre-authorisation, and the link goes by email or text. Guests pay on the provider's secure page, and staff see the status on the booking. Links expire after seven days. Viewing a full card number needs its own permission, so you can keep that to the people who need it.

Yes. Everyone signs in as themselves, with a passkey using Face ID, a fingerprint or a device PIN, with a password, or through your own single sign-on. Sessions end after a period of inactivity, with a warning first. On a shared front desk computer, unsent drafts stay in that browser tab, expire after 24 hours and are cleared at sign-out. Access is removed as soon as a colleague is deactivated.

Yes, if your lock system is one we support: Salto, dormakaba (including Ambiance, System 6000 and LEGIC) or Assa Abloy (including Vostio). Each property connects its own lock system, and we set up the connection during onboarding. Once it is live, the Alliants Staff App shows whether the lock system is reachable and which key types it supports.

Your property management system (PMS) stays the source of truth. Check-in, room moves and check-out in your PMS trigger key issue and revocation, whether the guest checked in online or at the desk. Alliants Contactless confirms check-in and check-out with HotelKey, Apaleo and Mews, and writes check-out back to others such as OPERA Cloud and Infor. Availability depends on your property, and we confirm your exact PMS before you commit.

Yes. Each brand or property uses its own merchant account. Alliants Payments works with Adyen, PayOne and Stripe, and others such as Braintree, Cybersource, Elavon and FreedomPay are possible, depending on your property. Staff can also send a saved card into the reservation in your property management system (PMS), using network tokens where the card scheme supports them.

Yes. You choose whether staff sign in through your own single sign-on (SSO), and access then follows the groups in your staff directory. Passkeys and passwords that meet your brand's rules are also available, and multi-factor authentication (MFA) can be required for your brand. We set up these options for your brand during onboarding.

Modules switch on per brand or property, so each hotel runs what it needs. Each property connects its own lock system and merchant account, and roles can be scoped to a single property or department. Group administrators move between brands without separate logins, and each brand's data sits in its own database. Talk to our team about the order that suits your properties.

Yes. Alliants is ISO 27001 certified. Security runs through the whole platform, from how staff sign in and what each role can see, to how keys, cards and guest data are stored and erased. Data is encrypted in transit, and each brand has its own dedicated database.

On Amazon Web Services, in a regional deployment for your brand: Europe, the United States or Asia Pacific. Your guest data sits in its own dedicated database and is never matched or shared with another brand. Data is encrypted in transit, and keys are fenced to the brand that owns the booking.

Guests enter card details in your payment provider's hosted form, following the self-assessment questionnaire (SAQ) A model for the Payment Card Industry Data Security Standard (PCI DSS), and the card is vaulted by a PCI DSS Level 1 provider. Alliants stores only the provider token, card brand, expiry and last four digits. Payments run in their own isolated service with separate credentials.

Lock-system and wallet signing credentials are held in Amazon Web Services (AWS) Secrets Manager, never in the database. A wallet key or door code request needs a checked-in booking and is rate-limited per guest. One-time codes expire after five minutes and lock after repeated wrong attempts. Staff need separate permissions to view keys and to issue or revoke them.

Explicit consent is captured before any ID check, and consent for messages is held per channel and checked before anything is sent. Signed registration cards are stored privately and opened only through short-lived links. When a guest asks to be erased, the request clears their data across related records, including registration cards, and data past your retention period is removed. Minors are never sent to your property management system.

Alliants Digital Keys is part of the Seamless Bundle, the Keys Bundle and the All-In Bundle. Alliants Contactless and Alliants Payments are part of the Seamless Bundle and the All-In Bundle. The Alliants Staff App and Alliants Core Platform come with every brand. Pricing is per room per month for the bundle you choose, with a one-off set-up per property, so talk to our team about which bundle fits.

Yes. Our security and legal teams will send the compliance documents your review needs. Book 30 minutes with an Alliants expert and bring your IT lead, with your questions on access, payments and guest data, and we will walk through your security checklist with you.

Book 30 minutes with an Alliants expert. We will show you the products running in a hotel like yours and talk through how they would fit your properties, locks, payment provider and property management system. Come with your security checklist and we will go through it against what you see.

It depends on your properties and systems, so we agree the plan and dates with you before you sign. Onboarding covers your property management system (PMS) connection, guest channels, departments and opening hours, plus virtual training for your team. For keys, we also set up the lock connection and wallet settings for each property.