A self-service check-in terminal for your lobby. The kiosk runs the same check-in as your guest web app and guest app, so each kiosk check-in lands on the same booking, guest profile and check-in queue as a check-in from a phone, and is written back to your Property Management System (PMS) in the same way. Availability depends on your property; ask your Alliants contact.

Kiosks run on the same check-in, payments and keys as the rest of the platform. Our team will check your property management, payment and lock systems and talk you through what your lobby needs.

They find their booking and complete the check-in steps you choose for the kiosk, from guest details and custom questions to signing your terms. The signed registration card is stored against the booking. Availability depends on your property; ask your Alliants contact.

They scan their photo ID with the kiosk camera, after your consent text is shown. The kiosk can also send guests to their own phone to share the ID in their Apple Wallet, then bring them back to check-in. Your team sees the result on the check-in and in the guest's profile. Availability depends on your property; ask your Alliants contact.

They tap their card on your property's payment terminal. The authorisation completes the card step of check-in, and the payment shows in the staff check-in view. If a guest's card failed when they checked in on their phone, paying at the kiosk lets check-in carry on. Availability depends on your property; ask your Alliants contact.

They collect a key card encoded at the kiosk, issued against their booking and room in your lock system. Guests who check in at the kiosk can also receive a digital key on their phone. Availability depends on your property; ask your Alliants contact.

Yes. Kiosk check-in is switched on per property alongside web and app check-in, and each check-in step can be shown, hidden or made required for the kiosk separately from web and app. Availability depends on your property; ask your Alliants contact.

Yes. Kiosk check-ins appear in the staff check-in queue and sidebar with every completed step, including the ID result and the terminal payment. Availability depends on your property; ask your Alliants contact.

Yes. Your check-in windows, booking-code rules and automatic room assignment apply to kiosk check-ins exactly as they do online. Availability depends on your property; ask your Alliants contact.

The kiosk is a native iOS app. ID scanning needs kiosk mode on your property's ID verification integration, terminal payments need Oracle OPERA terminals, and key cards need a supported lock system with an encoder linked to the kiosk. Availability depends on your property; ask your Alliants contact.

Check-in is written back to your PMS as it is for online check-in. ID capture uses Incode, payments use Oracle Payment Interface terminals, and key cards are encoded for dormakaba, Salto and Assa Abloy Vostio locks. Availability depends on your property; ask your Alliants contact.

Each kiosk is registered as a device at one property and adopted by Alliants support before it can be used. Payment terminals are imported from your PMS and encoders from your lock system. Where the kiosk sends guests next is set on the platform, so changes need no kiosk update. Availability depends on your property; ask your Alliants contact.

No. Staff use alliants.ai in any modern browser, and guests use the kiosk in your lobby, with nothing to download.

Oui. Alliants est certifié ISO 27001. La sécurité est intégrée à la plateforme, depuis la procédure de connexion du personnel jusqu'au stockage et à la suppression des données des clients.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.

With your own single sign-on, so access follows the groups in your staff directory, or with passkeys and passwords that meet your brand's rules. Multi-factor authentication can be required for your brand, and access is removed as soon as a colleague is deactivated.

Yes. Roles are scoped to your brand, a property or a department, with separate permissions for sensitive guest details and exports. You can start from hospitality templates or set up your own roles.

Cards are captured by the payment provider's terminal and tokenised, and Alliants never stores full card numbers. Availability depends on your property; ask your Alliants contact.

Talk to our team about adding Kiosks to your properties and how they fit alongside your other Alliants modules.

Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.