Insights is the reporting layer of alliants.ai. It gives general managers, department heads, guest services and brand leaders dashboards on guest conversations, requests, stays and online check-in, measures response and turnaround against the targets you set, and adds AI summaries and sentiment to closed guest conversations.

No. Dashboards sit in a Reports section inside the staff app, grouped by topic, with no separate login. They run in any modern browser, with nothing to install.

No. Summary data is recalculated every night for each brand, so dashboards show performance up to the previous day. Because reports read only these nightly summaries, they never slow down the live operation.

Conversations opened and closed, inbound and outbound messages, escalations, hand-offs, and first-response and resolution times, broken down by property, channel and day. Guest satisfaction ratings are rolled up by day so you can follow the trend.

Requests created, resolved and closed, service-level breaches, requests still open at the end of the day, and resolution time, broken down by property, department, request type and priority.

Yes. You set a brand-wide target for the first response to a guest message. Where switched on, a summary above the Conversations overview shows actual against target and how often your team responded on time over the last 30 days.

No. History imported from a previous messaging system is left out of opened counts, message totals and response times, so reports show the service your team gave on alliants.ai.

When a guest conversation closes, Allin AI writes a short summary in the conversation's side panel, scores its sentiment as positive, neutral or negative, and assigns a priority so managers can spot the conversations that matter most. You choose whether to switch this on for your brand.

We switch Insights on for your brand once its dashboards are configured. Past activity is loaded at that point, so dashboards start with history rather than a blank page. We manage the report groups and dashboards for your brand, and premium reports are enabled during onboarding.

Dashboards are built in Looker and embedded in the staff app, with a separate connection for each brand. RudderStack collects events from your guest web app and your own iOS and Android apps.

Yes. The Reports section has a mobile layout, so managers can open dashboards on a phone as well as a desktop. Availability depends on your property; ask your Alliants contact.

Oui. Alliants est certifié ISO 27001. La sécurité est intégrée à la plateforme, depuis la procédure de connexion du personnel jusqu'au stockage et à la suppression des données des clients.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.

Yes. Only users with reporting access see the Reports section, and dashboards are filtered to the properties each user is assigned to. You can grant one person a specific report for one property or all of them, and keep premium reports to the people who need them.

No. Reporting tables hold counts, times and categories per property and day. Guest names and contact details never reach the reporting layer, and each dashboard opens through a short-lived signed link that limits it to what the user may see.

When a guest asks to be erased, the request clears their data across related records, including conversations and their AI summaries, and keeps a record of what was cleared without holding any guest details. A summary cannot be rewritten from erased messages.

Insights is part of the All-In Bundle. Talk to our team about how it would fit your properties and reporting needs.

Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.